LeapFrog® School Customer Service

Customer care designed specifically for school and educator customers. If you have purchased your LeapFrog product at a Retail Store, or at www.LeapFrog.com click here for Retail Customer Support.

For customer assistance with LeapFrog School products purchased through any educational reseller, please contact the reseller directly. If you have ordered your products directly from LeapFrog School and need help with order status, back-ordered updates, and product exchanges or returns, please call our Customer Service Team at 1-800-883-7430 Option# 2 between 9am - 4pm CST Monday – Friday.

Customer Service FAQs

What number do I call for customer service?

Contact our Customer Service team at 1-800-883-7430.

How do I place an order?

You can place an order by calling our Customer Service Team at 1-800-883-7430 or sending your purchase order and contact information to us via:
Fax: 1-608-223-2523
Email: LeapFrogSchool

Mail:
LeapFrog School
P.O. Box 6462
Monona, WI 53716-0462

What are the hours of operation?

Customer Service hours of operation are from 9am - 4pm CST Monday – Friday.

"Where can I send questions or comments via email?

Customer Service questions or comments can be made by submitting an online Support Request Form. A Customer Service agent will contact you via email or telephone within 48 hours of your request.

What is the warranty on hardware?

The LeapFrog School hardware warranty is one year from the date of purchase.

How do I return a product?

Any item purchased may be returned for a refund, credit to a purchase order, or credit to a customer account (contingent upon initial purchase payment terms). The return policy for merchandise is 30 days from the date of receipt.

To return merchandise:

  • Call LeapFrog School Customer Service at 1-800-883-7430 to discuss the nature of your return and to alert us of your intentions. Please call with initial purchase information, either your school’s purchase order number or the LeapFrog School sales order number from your invoice or packing list.
  • All returned material must be marked with a Return Material Authorization (RMA) number prior to shipping back to LeapFrog School Returns Warehouse in order for the account to be credited. The return authorization process will begin upon your call to Customer Service. A customer service representative will contact you within five business days with the RMA number and the warehouse address. Both of these must be clearly marked on the shipping carton.
  • Returned materials are shipped at the customer’s expense to the provided warehouse address.
  • Credit is issued upon receipt of the product.

For nondefective exchanges, all of the above procedures apply. In most instances, credit will be issued for product cost only (excludes shipping and tax charges) to the customer account, and a new purchase order must be written and submitted for the desired material.

How can I check the status of my order?

Contact our Customer Service Team at 1-800-883-7430 or submit an online Support Request Form

Note: If you have ordered LeapFrog School products through an educational reseller and would like to check the status of your order, please contact the reseller directly.